Last reviewed: 7 August 2026
1. Who is responsible
The operator of The ASV Group website is responsible for personal information processed through this website. This policy concerns the website and enquiries submitted to The ASV Group.
2. Information we collect
We may collect information you choose to provide, including your name, work email, organisation, telephone number, enquiry details, budget range and preferred timescale. Please avoid including confidential, special-category or unnecessary personal information in a project summary.
When you use the site, limited technical information may be processed for security and delivery, such as IP address, browser type, device information, requested pages, timestamps and diagnostic information.
3. Why we use information
We use information to respond to enquiries, consider potential projects, operate and secure the website, meet legal obligations and improve our services where appropriate.
Our lawful bases under UK data-protection law may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in responding to enquiries and running a secure, effective business. Where consent is the appropriate basis, it can be withdrawn.
4. Contact-form submissions
Form details are sent through the submission service configured by The ASV Group and directed to an approved recipient. A submission is not treated as received unless the website confirms that it was sent. We use anti-spam and rate-limiting measures to protect the form.
7. International transfers
Some service providers may process information outside the UK. Where this occurs, we seek an appropriate transfer mechanism, such as UK adequacy regulations or approved contractual safeguards, and consider any additional measures required.
8. Retention
We keep personal information only for as long as necessary for the purpose for which it was collected, including responding to an enquiry and meeting legal, accounting or reporting requirements. The appropriate period depends on the nature of the relationship and information involved.
9. Security
We use proportionate organisational and technical measures intended to protect personal information from unauthorised access, loss, alteration or disclosure. No internet service can be guaranteed completely secure, but we review risks and improve safeguards where appropriate.
10. Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct or erase personal information; restrict or object to processing; request portability; and withdraw consent. Rights can be subject to legal conditions and exemptions.
11. Requests and complaints
To make a privacy request or raise a concern, contact The ASV Group and mark your message for the attention of the privacy lead. You may also complain to the UK Information Commissioner’s Office. We encourage you to contact us first so we can try to resolve the concern.
12. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The review date above will be changed when a revised version is published.